Maintenance Services
Have you ever had one of those days when you just wanted a technical issue to just
be somebody else’s problem? With DataServ’s Maintenance Services, it can be our
problem – freeing you up to address other issues in your work day. Or we can share
the problem with you and work together, like we’re an additional colleague in your
organization. Whether you want us to be the single-source for accountability or
you want us to work together as a team, that technical issue will get resolved quickly
and to your satisfaction.
You will know DataServ’s Technical Assistance Center (TAC) colleagues by name, as
they work diligently with you to resolve your technical issues and get you up and
running quickly. No more strained TAC phone calls that end up routed overseas -
you will know who you are working with and will be supporting your local economy,
as we are Ohio-based and only a drive away should you need somebody on-site for
any emergency.
A question we sometimes receive is, “Why do I need a maintenance program?”, as further
clarification or justification is sometimes requested by decision-makers who may
be unfamiliar with maintenance services.
The simple answer is risk management. Schools purchase most all insurance programs
for the same reason, to mitigate their risks at a known, fixed cost. Your Network
today is mission critical to the operation management of your data, voice and video
communications systems. These systems include standard telephone in/outbound calls,
emergency response, payroll, financials, student data access and Internet connectivity
just to name a few of the critical applications supported.
DataServ Maintenance Services offer our customers a predefined set of metrics that
address key Services our customers are seeking that include the DataServ Support
Advantages that are listed to the right.
We founded our business as a maintenance and support origination over 24 years ago.
And, as our customers will attest, our goal is not only to meet, but to exceed your
expectations!
For additional information about Maintenance Services, please contact us at maintenance at dataserv dot tv or call 440-835-7064.